General informations
We book the right accommodation
Every trip needs the right place to sleep, based on personal tastes (some people like absolute comfort and some like spartan places), based on the needs of the tour (a bike trip needs a safe place to park bikes at night), and much more that you will find explained in the general information. We try to put all the variables together and select the best accommodation in the area.
Informative meeting
Before each tour we will organize an informational meeting where we will explain the course of the trip, the route to be followed, and provide you with all useful materials and information. Most importantly, we will be ready to answer your questions. Transportation of luggage from one accommodation to another: do you want to ride or walk without worries and without unnecessary weight on your back? No problem! In the course of the day we will pick up your luggage from the hotel and take it to your next accommodation. Phone support: even during the trip you can count on us. If you have any questions along the way, we are available to give you information over the phone and can arrange for you to arrive safely at your destination.
Transportation of luggage
Do you want to cycle or walk carefree and without unnecessary weight on your back? No problem! In the course of the day we will pick up your luggage from the hotel and take it to your next accommodation.
Phone support
Even during the journey you can count on us: If you have any questions along the way, we are available to give you information by phone and can make arrangements for you to arrive safely at your destination.
Traced routes
Every route we offer has been studied, mapped and plotted with a GPS to guarantee you peace of mind and accuracy in following it: Periodically we take care to update it but remember that we are in the natural environment and nature can create unexpected changes such as a fallen branch on the trail, a small landslide or a ford to cross after a storm.
Forecast
We are fortunate to live in an area where the weather is mild and allows for year-round outdoor activities. Of course, no matter how hard we try to plan the perfect trip, the weather is not your command and it may happen that we run into a thunderstorm, but it is part of the outdoor vacation and even traveling in the rain is an experience to be enjoyed, plus, with the right equipment, you can get through even a bad weather day well. Just in case the rain doesn't want to stop, at certain stops there is the possibility to do the route by public transportation (not included in the price!).
Classificazione dei tour
Self-guided tours
For those who love to travel independently and go at your own pace.
Group tours
For those who love to be with people and want to meet new people who share the same interests as you.
Guided tours
For those who are looking for a Guide who can support you when needed and make you more familiar with the area.
Center-based tours
One facility to sleep in for the duration of the vacation, and each day circular stages, almost drawing the petals of a flower.
Linear tours
Departure and arrival of the itinerary do not coincide, on multi-day tours accommodations may vary.
Circular tours
Departure and arrival of the itinerary coincide, on multi-day tours accommodations may vary.
Easy tours
These tours take place with only a few meters of elevation gain and also require a low level of physical fitness.
Medium difficulty tours
On these tours, some hilly or even mountainous sections have to be tackled. A type of trip for all those who also practice sports activities in their spare time.
Hard tours
These tours assume adequate basic training. Planned for amateurs with a good level of physical fitness.
Booking and payment of trips
Book your trip in time by choosing from the catalog tours on our website or by requesting a tailor-made trip through the form.
After receipt of your booking request, we will send you our booking confirmation and statement of account showing all services requested. At this time you are required to pay a deposit of 30% of the total amount shown on the statement. The balance must be paid without further reminder within one month after the departure of the trip. In the case of a reservation with less than 30 days to the start of the trip the entire fee must be paid at the time of booking. Please send us by E-Mail (info@hakunamatataoutdoor.com) a copy of the bank transfer. After the reservation has been confirmed, any changes are subject to payment of a penalty fee.
In the case of a reservation by several participants, we can only accept a single down payment and respectively balance payment from the person who made the reservation itself. In case you would like a division of the amount among several individual persons, please let us know at the time of booking: for accounting reasons we cannot make subsequent communications in this regard.
Regarding all specific conditions please consult the terms and conditions.
how to book your trip
Book your trip in time by choosing from the catalog tours on our website or by requesting a tailor-made trip through the form.
- Submit your reservation through our website
- Pay the deposit by credit card or bank transfer
- You will receive an email with booking summary details: Status “paid” in case of credit card payment
Status “in process” in case of payment by bank transfer - Fill out the form with participants’ details (you will find it attached to the summary email)
- Please remember to pay the balance within 30 days of departure
- Make the transfer to our IBAN and send a copy to the email: info@hakunamatataoutdoor.com
- You will receive the invoice on your email
BOOKING LESS THAN 30 DAYS BEFORE DEPARTURE
In case of booking within 30 days before the start of the trip, the price must be paid immediately in one lump sum by bank transfer.
